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2023 Annual Review     |

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2.3 billion

pharmacy claims processed by
CVS Caremark® on a 30-day equivalent basis

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10+ million

annual health services visits

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greater utilization of mental health care for members that utilize our integrated medical and pharmacy offerings

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2.6 million

Signify Health® in-home evaluations conducted in 2023

Superior Care

Helping consumers live healthier lives.

We are building America’s health platform, enabling access to high quality, convenient and affordable care that supports individuals in building healthier lives.

We are committed to finding new ways to make healthier happen for everyone through our integrated health solutions. Delivering care in this way not only improves health outcomes, but it also offers consumers more options to access care when and where they need it, whether it be in-person, at home or virtually.

At CVS Health®, our biggest differentiator is our hyper-local presence in nearly every community in America. Our pharmacists help improve patients’ medication adherence and outcomes in chronic conditions. Our clinicians assess patients’ whole health—including their home environment—and help close gaps between regular provider visits. Our care managers deliver best-in-class service while helping members navigate the health care system. To us, health care is not a series of standalone moments—it’s all connected.

Leveraging technology allows us to expand our offerings and make care more convenient. Our virtual care offering, CVS Health Virtual Primary Care™, provides primary care, 24/7 on-demand care and mental health services to adults and kids.

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Expanding Health Services

At CVS Pharmacy®, our ability to engage members and providers in real time means access to critical data and more opportunities to help lower costs and improve care. Within CVS Specialty®, we use our decades-long clinical expertise to understand patients and drug therapies. Oak Street Health® physicians spend 3 times longer with patients than the industry average, and help coordinate holistic care. The Signify Health® in-home touch points help us educate individuals about the importance of primary care, including the type of services provided by Oak Street Health. Using the trusted CVS Health brand and our pharmacist relationships, we have reached approximately 65 percent of Aetna® members that Signify Health was previously unable to schedule.* 

* FOR OUTREACH: Results of CVS Health outreach to Aetna members, October 2023 to November 2023.
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Opening doors to superior experiences

Members can discover, from the comfort of their home, a world of access to affordable, hyper-local and convenient health services.

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Expanding care connections

Here’s one of the many ways we’re integrating new seamless health experiences to amplify our impact.

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2023 Annual Review

CEO Message

Financial Highlights

Superior Assets

Superior Care

Superior Value

Healthy 2030